Privacy Policy

This Privacy Policy explains how Madhuvan Resort and its associated entities (“we,” “our,” or “us”) collect, use, and safeguard personal information. It applies to our website https://madhuvanresort.com/, and any related online services, applications, or digital communications offered by Madhuvan Resort.

By visiting our website or providing your personal information, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect various types of personal and non-personal information to offer you a better experience during your interaction with Madhuvan Resort.

a. Contact Information

We may collect:

• Your name, email address, phone number, and mailing address.
• Booking details and communication preferences.
• Travel agency information if you book through a third party.

b. Demographic Information

We may collect details such as:

• Your age, gender, and preferred language.

c. Guest Stay & Booking Information

We collect data related to:

• Your reservation details (check-in/check-out dates, number of guests, and room preferences).
• Special requests or services used during your stay.
• Feedback or reviews shared after your visit.

d. Payment Information

When you book directly with us, we may collect:

• Your credit/debit card details or other payment-related information (processed securely through authorized payment gateways).

e. Business Information

If you book through a company or travel agency, we may collect:

• Business contact details and any relevant billing information.

f. Information You Submit or Post

We may collect:

• Feedback, reviews, or inquiries submitted through our website or email.
• Information shared if you apply for a position at Madhuvan Resort.

g. Other Information

When you visit our website, we may automatically collect:

• Browser type, device information, and IP address.
• The website you came from or visit after leaving ours.
• Location data if you use our mobile view or enable GPS-based features.
• Website usage patterns through cookies and analytics tools.

2. How We Collect Information

We collect information in several ways:

a. Directly from You

When you:

• Make a booking or inquiry online.
• Contact us via phone, email, or web forms.
• Participate in promotions or provide feedback.

b. Automatically

We use technologies like:

• Cookies, web beacons, and analytics tools to understand how visitors use our site.
• These tools help us improve performance, personalize experiences, and deliver relevant offers.

c. From Third Parties

We may receive information from:

• Travel partners, online booking platforms, or authorized vendors.
• Social media platforms if you interact with our official accounts.
• Individuals booking on your behalf (e.g., family or event coordinators).

d. Combining Information

We may combine information collected online with offline records (e.g., bookings made by phone or at our reception) to improve accuracy and enhance your guest experience.

3. How We Use Your Information

We use collected data for purposes including:

• To process bookings and manage your stay.
• To respond to inquiries, requests, or feedback.
• To customize your experience based on preferences or past visits.
• To improve our website, services, and guest offerings.
• To send promotional emails or special offers (only if you opt-in).
• To protect our guests and systems, ensuring security and fraud prevention.
• To communicate important updates, including reservation confirmations, policy updates, or new features.
• To comply with legal, tax, and regulatory obligations.

4. Sharing Your Information

We may share information under the following circumstances:

a. Within Madhuvan Resort

Information may be shared within our organization to ensure seamless guest service.

b. With Service Providers

We may share data with trusted third parties that perform services for us, such as:

• Payment processors
• Email and marketing vendors
• Website hosting and maintenance providers
• Customer support or survey platforms

c. With Business Partners

We may share information with third-party partners involved in co-hosted events, promotions, or travel collaborations.

d. Legal Obligations

We may disclose information if required:

• To comply with court orders, government requests, or legal proceedings.
• To protect our property, guests, and staff.

e. Business Transfers

If Madhuvan Resort undergoes a merger, reorganization, or asset sale, your information may be transferred as part of that process.

5. Your Choices and Rights

You have the right to control how your information is used:

• Email Preferences: You can opt out of promotional emails anytime by clicking “unsubscribe” in our messages or contacting us directly.
• Access & Correction: You may request a copy of your data or corrections to inaccuracies.
• Data Deletion: You may request that we delete your personal information, subject to legal or operational requirements.
• Cookie Settings: You can manage or block cookies through your browser settings.

Even if you opt out of marketing communications, we will still send transactional messages (like booking confirmations or receipts).

6. Children’s Privacy

Our website and services are intended for adults.
We do not knowingly collect personal data from individuals under 18.
If you believe your child has provided us with personal information, please contact us at madhuvanresortofficial@gmail.com, and we will take steps to delete it promptly.

7. Data Security

We take reasonable precautions to protect your personal data against unauthorized access or misuse.
This includes encryption, secure servers, restricted access, and regular monitoring.
However, as no online platform is entirely secure, we encourage guests to take caution when sharing personal details online.

8. Data Storage and International Transfers

Your information may be stored on servers located in India or other jurisdictions where our service providers operate.
By using our website, you consent to the transfer and storage of your information across such locations in compliance with applicable data protection laws.

9. Third-Party Links

Our website may contain links to third-party sites or booking platforms.
We are not responsible for the privacy practices of these external websites.
Please review their privacy policies before sharing personal information.

10. Policy Updates

From time to time, we may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.
All updates will be posted on this page with the revised “Last Updated” date.
We encourage you to check this page periodically to stay informed.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Madhuvan Resort
Shribai Ashram Road, Talala (Gir), Gujarat, India
madhuvanresortofficial@gmail.com
+91 72472 99199
https://madhuvanresort.com